Perception analysis on passenger’s perceptions on home baggage check-in: revamping the aviation experience

Abstract

This research article was an exploratory research study entitled, “Perception analysis on passenger’s attitudes toward home baggage check-in: revamping the aviation experience.” It was intended to study the passengers’ attitudes toward the home baggage check-in system and to reinvent the aviation experience. The overall passenger experience at the airport is cumbersome and time-consuming. The passenger not only has to arrive early but also has to go through a lot of security check-in procedures. But with a home baggage check-in system, one can avoid going through all this trouble and it also consumes less time and is very safe. Home baggage check-in is an emerging concept of home or hotel delivery and pickup service. One has to book a luggage pick-up slot online, hand their bags over after passing through Customs, and the bags will be delivered to their home, business or hotel, or the destination airport leaving them hassle-free. With Home check-in, one can avoid the usual check-in queues at the airport and head straight to the gate. While collecting the luggage, the agent will weigh the bags at the passenger’s home before they are checked in, so if they need to pay for extra baggage – or take anything out of their luggage – they can simply arrange it there and then. After checking – in the baggage, the agent will hand over the boarding pass with the instructions. One can even reserve their seat on board to make sure that they sit close to the people they are traveling with. The collected bags will be kept safe and secure before they are loaded on the flight, and the passengers will be kept up-to-date with SMS notifications letting them know exactly where their bags are at every step of their journey. The objective of the research was to compare the typical baggage check-in system and the home baggage check-in system, to analyze the passengers’ attitudes toward the home baggage check-in system, and to revise the aviation experience. In this study, the total sample size consisted of 150 participants. The tools used for data collection were personal data sheets and questionnaires on the passengers’ attitudes toward home baggage check-in. The collected data were classified, tabulated, assessed, and further analyzed. The results showed that almost every participant was extremely satisfied with the idea of introducing home baggage check-in services but was dissatisfied and unwilling to pay the extra amount charged by the airline for availing of the home baggage check-in service.